FAQ

Direct Answers
to Significant Questions

Providing straightforward solutions to complex challenges, ensuring clarity and confidence in every decision you make.

The Basics

What services do you offer?

We offer a comprehensive range of services, including custom software development, web & mobile application, website design & development and ecommerce solutions, all tailored to meet the unique needs of your business.

Our mission is to craft scalable software products for your team while helping you achieve – and surpass – your business objectives.

We work across a wide range of industries including education, healthcare, finance, retail, hospitality, non-profits, technology, manufacturing, and more. Our solutions are tailored to meet the unique needs of your sector and help your business thrive online.

A domain name is the unique web address that people type into their browser to visit your website (e.g., www.yourbusiness.com). It’s your online identity and helps customers find you easily.

Web hosting is a service that stores your website’s files and makes them accessible on the internet. Think of it as renting space on a server so your website can be seen by anyone, anywhere, at any time.

Custom Software Development

Why is investing in great software development so important?

High-quality software development is a critical investment. It directly drives your product’s performance, user satisfaction, and overall business success. Well-engineered software ensures reliability, scalability, and security, minimizing future costs while enhancing user experience, engagement, and loyalty. Ultimately, it provides a crucial competitive edge, enabling you to meet market demands and achieve your business goals.

Our software development approach begins with a deep understanding of your unique needs and vision through comprehensive discovery. We then employ meticulous planning, agile development, and continuous testing to build tailored, high-quality solutions. With open communication and regular updates, we ensure the final product perfectly aligns with your expectations.

When developing software with XCreativs Technologies, you gain a series of essential assets for product success. We begin with a strategic roadmap to align on goals and resources, followed by detailed technical specifications. You’ll then refine your product’s design and functionality through wireframes and prototypes, informed by user testing reports that ensure intuitiveness. Our engagement concludes with the delivery of a strong, deployable software solution and continuous post-launch support for lasting effectiveness.

Yes, we offer support and maintenance plans to keep your software secure, updated, and running smoothly.

Pricing depends on the features, size, and complexity of the software. Contact us for a customized quote.

Web & Mobile App Development

Why is custom web app development important for my business?

Custom web app development delivers tailored solutions that boost user engagement and fuel business growth. Unlike off-the-shelf options, a custom app precisely meets your unique needs and offers the flexibility to evolve with your business.

Leverage the extensive reach of the mobile market with our Android and iOS app development services. Thoughtfully designed applications for these prominent platforms are instrumental in improving customer engagement, enhancing brand recognition, and fostering robust business expansion.

Our development process for web and mobile applications (Android & iOS) begins with in-depth research into your business goals and target audience. We then meticulously plan, design, and code your app, ensuring it’s optimized for its respective ecosystem while perfectly aligning with your objectives and user needs. This includes seamless integration with existing systems and continuous testing, followed by robust post-launch support to guarantee smooth, consistent performance across all devices.

You’ll receive a fully customized web and mobile application (Android & iOS), complete with responsive design and seamless integration with your existing systems. We provide a detailed development roadmap for future scalability, along with ongoing support to keep your app secure, updated, and continuously aligned with your evolving goals.

Website Design & Development

Why is investing in great website development so important?

Investing in high-quality website development is crucial because your website is often the first impression of your brand. A professionally developed site ensures fast performance, seamless user experience, and strong security – reducing the chances of future technical issues. It also boosts engagement, trust, and conversions by offering visitors a smooth and intuitive experience. In today’s digital world, a well-built website gives you a competitive edge, helping you stand out, meet customer expectations, and achieve your business goals

Our approach to website development is rooted in understanding your unique business goals and creating tailored digital solutions. We begin with in-depth discovery sessions to capture your vision, audience, and functionality needs. From there, we move into strategic planning, custom design, and agile development – ensuring flexibility and top-tier quality at every stage. With consistent communication and regular progress updates, we keep you engaged throughout the process, guaranteeing a final website that not only meets but exceeds your expectations.

Pricing depends on the features, size, and complexity of the site. Contact us for a customized quote.

Yes, we offer maintenance plans to keep your site secure, updated, and running smoothly.

Ecommerce Solutions

Why is investing in ecommerce solutions so important?

Investing in high-quality eCommerce solutions is essential because your online store is often the first point of contact between your brand and customers when you’re selling online. A professionally built store ensures smooth performance, secure transactions, and a seamless shopping experience – reducing the risk of abandoned carts and technical issues. It enhances customer trust, boosts engagement, and drives sales. In today’s competitive digital market, a well-crafted eCommerce platform gives you the edge to attract, convert, and retain customers while achieving your business goals.

Our approach to eCommerce development is centered around understanding your unique business goals and building a store that drives real results. We start with detailed discovery sessions to understand your products, target audience, and functional requirements. Then, we move into strategic planning, user-focused design, and agile development – ensuring your online store is scalable, secure, and optimized for conversions. Through constant communication and updates, we keep you involved every step of the way, delivering an eCommerce platform that not only looks great but performs exceptionally.

The cost varies depending on the features, design complexity, and platform used. At XCreativs, we offer flexible packages tailored to your business needs – whether you’re just starting or scaling up.

We support a wide range of payment gateways including Mobile Money, Visa/Mastercard, PayPal, Stripe, and more – ensuring secure and seamless transactions for your customers.

Yes! We build eCommerce platforms with easy-to-use dashboards that allow you to manage products, inventory, orders, and customer data – no tech skills needed.

Yes, we provide ongoing support, updates, and maintenance to ensure your store runs smoothly and continues to grow with your business.